The Customer Told Us First: Operations and Support Tee

The monitoring did not fire. There are dashboards, there are alerts, there is a whole budget for watching the thing, and the way the team found out was an email from somebody outside. It is the most humiliating sentence available in operations and it happens constantly.

To everyone else it is a corporate value. It reads exactly like something painted on a wall at an offsite. A customer first philosophy, service excellence, a poster. They read a boast. It is a confession, and that inversion is the cleanest wrong landing in the set.

Five words on three lines, heavy and centered, set exactly like the wall vinyl it is pretending to be. Committing fully to the poster is what makes it work. Any wink in the type kills it.

What it is

• Unisex softstyle tee, 4.5 oz/yd² (153 g/m²)
• 100% ring-spun cotton in the solid colors. Sport Grey is a 90% cotton, 10% polyester blend, and Dark Heather is 65% polyester, 35% cotton
• Double stitched neckline and sleeves, side seamed, tear away label
• Sizes S through 3XL
• Fourteen colors. Seven light ones printed in near black ink, seven dark ones printed in cream

Where it comes from

Custom printed in the USA. Every shirt is printed here, one at a time, on a soft cotton blank woven overseas.

Nothing is printed until you order it, so nothing sits in a warehouse and nothing gets thrown away.

Getting it to you

Free US shipping on orders $45 and up. Under that it is a flat $8.00. We make it after you order it, which takes 2 to 5 business days, and it then takes 3 to 4 business days to reach you from a US facility. Most orders arrive in 5 to 9 business days. You get a tracking number by email as soon as the label is created.

Care

Machine wash cold, inside out, gentle cycle. Tumble dry low or hang dry. Do not iron the print.

The Natural colorway

Natural has small dark speckles through the fabric. That is the undyed cotton showing, and it is expected rather than a fault.