Refund policy

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us through the contact form on our Contact page. If your return is accepted, we will send you the return address and instructions for sending your package back. Items sent back to us without first requesting a return will not be accepted.

Return shipping is paid by the customer. We do not provide prepaid return labels. We recommend a tracked service, because we cannot refund a parcel that does not reach us.

Damages and issues. Please inspect your order when it arrives and contact us straight away if the item is defective, damaged, or not what you ordered. If we got it wrong, we cover the cost of putting it right, including return shipping.

Non-returnable items. Gift cards, personalised or custom made items, and anything marked final sale cannot be returned. If you are unsure whether your item qualifies, ask us before you buy.

Exchanges. The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the replacement.

Refunds. We will let you know once we have received and inspected your return, and whether the refund was approved. If approved, you will be refunded to your original payment method within 10 business days. Your bank or card issuer can take a few days longer to post it. If more than 15 business days have passed since we told you your refund was approved, please contact us.