{"product_id":"the-customer-told-us-first-operations-and-support-tee","title":"The Customer Told Us First: Operations and Support Tee","description":"\u003cp\u003eThe monitoring did not fire. There are dashboards, there are alerts, there is a whole budget for watching the thing, and the way the team found out was an email from somebody outside. It is the most humiliating sentence available in operations and it happens constantly.\u003c\/p\u003e\n\u003cp\u003eTo everyone else it is a corporate value. It reads exactly like something painted on a wall at an offsite. A customer first philosophy, service excellence, a poster. They read a boast. It is a confession, and that inversion is the cleanest wrong landing in the set.\u003c\/p\u003e\n\u003cp\u003eFive words on three lines, heavy and centered, set exactly like the wall vinyl it is pretending to be. Committing fully to the poster is what makes it work. Any wink in the type kills it.\u003c\/p\u003e\n\u003ch3\u003eWhat it is\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eUnisex softstyle tee, \u003cstrong\u003e4.5 oz\/yd²\u003c\/strong\u003e (153 g\/m²)\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e100% ring-spun cotton\u003c\/strong\u003e in the solid colors. Sport Grey is a 90% cotton, 10% polyester blend, and Dark Heather is 65% polyester, 35% cotton\u003c\/li\u003e\n\u003cli\u003eDouble stitched neckline and sleeves, side seamed, tear away label\u003c\/li\u003e\n\u003cli\u003eSizes S through 3XL\u003c\/li\u003e\n\u003cli\u003eFourteen colors. Seven light ones printed in near black ink, seven dark ones printed in cream\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhere it comes from\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eCustom printed in the USA.\u003c\/strong\u003e Every shirt is printed here, one at a time, on a soft cotton blank woven overseas.\u003c\/p\u003e\n\u003cp\u003eNothing is printed until you order it, so nothing sits in a warehouse and nothing gets thrown away.\u003c\/p\u003e\n\u003ch3\u003eGetting it to you\u003c\/h3\u003e\n\u003cp\u003eFree US shipping on orders $45 and up. Under that it is a flat $8.00. We make it after you order it, which takes 2 to 5 business days, and it then takes 3 to 4 business days to reach you from a US facility. \u003cstrong\u003eMost orders arrive in 5 to 9 business days.\u003c\/strong\u003e You get a tracking number by email as soon as the label is created.\u003c\/p\u003e\n\u003ch3\u003eCare\u003c\/h3\u003e\n\u003cp\u003eMachine wash cold, inside out, gentle cycle. Tumble dry low or hang dry. Do not iron the print.\u003c\/p\u003e\n\u003ch3\u003eThe Natural colorway\u003c\/h3\u003e\n\u003cp\u003eNatural has small dark speckles through the fabric. 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